How long do I have to return an item?
You have 14 days from the day you received your order to return any items back to us for a full refund.
Please note any items returned outside of the 14 days return period will not be accepted. You need to pay the postage to send your unqualified returns back to you.
How can I return an item?
Please fill out the returns form included in your parcel.
All items returned to us must be unworn, free of any makeup, perfume, deodorant, or any other stains, undamaged, and all items must have original tags attached.
Please note we have the right to refuse any returns sent back to us in an un-acceptable condition. Any items not accepted will be sent back accordingly.
Create your returns label : www.royalmail.com/track-my-return
Please note we do not offer free returns. A return cost of £3.99 will be deducted from your refund amount.
We don't have facilities to offer international return postage labels. International customers must return their items at their own cost. Please note we are unable to accept responsibility for any duties and taxes incurred on delivery and recommend customers contact their local authorities for any further information regarding these payments.
Where’s my refund?
We aim to process all returns within 7-10 working days of receiving your parcel back with us, to which you will be notified via email. Your refund will be issued to your original payment method, and may take up to 7 working days to clear and reach your account.
Due to hygiene reasons, returns are not accepted on the following items: marks, earrings, swimwear or lingerie where hygiene seals have been removed.
If you are qualified free posatage but you have returned some of the iterm(s) you bought later, the orginal postage £3.99 will be deducted from the refund of the iterms you returned.
If the parcels are returned due to unpaid import charges or no response for import charges, then the return posatage will be applied (same as the original postage) that will be deducted from the refund.
I received a faulty item!
We sincerely apologise for any items received in a faulty condition, please contact our Customer Service team at firstname.lastname@example.org and we will be happy to resolve the issue for you asap.
My item is wrong!
Please accept our sincerest apologies for any incorrect items being sent out, kindly contact our Customer Service team at email@example.com and we will aim to resolve the issue asap.
Do I need to pay for my return?
Customers must cover their own return postage fees; we suggest sending this with a track-able service and keeping your proof of postage receipt. Any returns lost in transit will not be refunded and will need to be disputed with your courier.